Refund Policy

1. SaaS Subscription Plans (Starter, Growth, Business, Scale)

We want you to evaluate ZazSync with complete confidence:

• 14-Day Money-Back Guarantee: If you are a new customer and find that ZazSync does not support your desired integration or technical workflow, you can request a 100% full refund within fourteen (14) days of your initial subscription purchase.
• Cancel Anytime: You can cancel your subscription renewal at any time directly through your dashboard settings or Paddle buyer portal. Once canceled, you will not be billed again, and your access will continue through the end of your current paid billing period.
• Subsequent Renewal Months: After the initial 14-day window, payments for subsequent monthly renewal cycles are generally non-refundable, as server resources and task capacity are allocated on a recurring basis. However, if you experienced technical platform downtime that prevented workflow execution, we will issue a pro-rata credit or refund upon review.

2. Custom Automation & Done-for-You Setup Services

For clients who engage ZazSync for custom workflow engineering or white-glove setup assistance:

• Free Feasibility Evaluation: Submitting an automation request is 100% free. We review your apps and workflow specifications before accepting any payment or setup fee.
• Feasibility Guarantee: If we accept a custom setup project and subsequently determine that the integration cannot be delivered due to third-party API limitations or platform constraints, we will issue a 100% full refund of the setup fee.
• Completed & Accepted Builds: Once a custom workflow build has been delivered, tested with your team, and approved for production deployment, setup fees become non-refundable as they represent custom engineering hours.

3. Exceptions and Non-Refundable Items

Refunds cannot be issued under the following circumstances:

• Third-Party Fees: Charges incurred on third-party platforms connected to your workflows (such as OpenAI API tokens, Google Workspace fees, Stripe transaction fees, or Shopify plan dues) are billed by those respective vendors and outside our control.
• Terms of Service Violations: Accounts terminated or suspended due to violations of our Acceptable Use Policy (e.g., transmitting spam, distributing malware, or platform abuse) forfeit all refund eligibility.
• Excessive Usage Beyond Plan Quotas: Accounts that have actively utilized over 80% of their monthly task allocations during the billing period are not eligible for retroactive refunds unless platform malfunction occurred.

4. How to Request a Refund

Because your order is fulfilled through Paddle as our Merchant of Record, you have two quick and convenient ways to request a refund:

1. Contact ZazSync Support (Recommended): Send an email to contact@zazsync.com from the email address associated with your purchase. Include your order details or invoice reference. We will process and approve your refund with Paddle within 1 to 2 business days.
2. Contact Paddle Buyer Support Directly: You can also access Paddle’s dedicated buyer support portal 24/7 at paddle.net or email help@paddle.com with your order receipt to look up your purchase, update billing details, or submit a refund request directly.

5. Refund Processing Timelines

Once approved, refunds are credited back to the original payment method by Paddle.com:

• Credit / Debit Card Payments: Typically appear on your bank statement within 5 to 10 business days, depending on your card issuer.
• PayPal & Digital Wallets: Typically reflected within 1 to 3 business days.
• Bank Transfers / International Cards: May take up to 10 business days depending on international clearance protocols.

6. Billing Questions & Direct Resolution

If you notice an unexpected charge or have questions about an invoice, please reach out to us at contact@zazsync.com or via Paddle before filing a dispute or chargeback with your bank. We are committed to fair resolution and will promptly resolve any billing errors.